If a Customer decides to cancel a Project, the following rules apply:

1. The Customer decided to cancel a Project when no Nerd was assigned. In such cases, the Customer reserves the rights to receive a 100% compensation.
2. The Customer decided to cancel a Project when a Nerd was already assigned. In this case, the amount of compensation cannot exceed 70% to cover the companies and Nerds’ efforts in processing the Project.
3. In case the Nerd was assigned and more than half the deadline has passed, the customer is entitled to a 50% compensation.

In case of delayed delivery of a product, the Customer is entitled to a Time Delivery Difference Compensation, which is calculated in every case separately, depending on the initial deadline and the time of delay.  

For long-term Projects (14 days+), the amount of compensation equals to 7%.

A compensation for delay cannot be provided if:

1. The delay was a consequence of actions made by the Customer. This includes a delay in payment, delay in the provision of necessary sources or information that is required to finish a Project.
2. Technical difficulties from the Customers’ side, which include not being able to download the product on time.
3. The Customer provided a deadline extension, which means he/she allowed more time to finish the Project.

1. If the Customer is not satisfied with the provided product and would like to get a compensation, the higher management will conduct an investigation. The compensation will be based on its result.

In order to investigate a case with a bad quality claim, appropriate evidence should be provided. Such as detailed feedback or an example of an appropriately completed paper.

Such claims can only be accepted if the negative feedback comes from the Customers’ side.  So if it happens that a product produced by the Company is accepted by the Customer, but not his/her professor, a compensation cannot be provided, due to the fact that submission of our product means approval of the quality.  

Note: in an instance where a bad quality claim is filed, and the Project was previously sent for Revision, a compensation will not exceed 70%.

2. The paper that is created by the Company is for reference purposes only and is not ready for any submission. If the claim for compensation is due to a bad grade, such cases will be investigated according to the comments on the content, produced by the Writer.
3. If the claim is that the paper is unoriginal, a credible plagiarism report is required (preferably “Turnitin.com”).

‘Additional services’ are non-refundable.  

In Order to submit a compensation request, the Customer must contact the Support Team within 6 months after the Order was completed.

The Billing Department representative requires up to 2-5 days to review the request, and provide the resolution to the Customer over the phone or by e-mail. In certain cases, the Customer's claim may be reviewed immediately or within a shorter time period.

Our specialist has the rights to request any additional information from the Customer that is required in Project to process the request correctly.

Once the Customer receives a refund confirmation, the Company will process it within 5 business day from the confirmation date. Please note, that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.

The refund transaction may be processed for the amount of 10 (Ten) USD and more. If the transaction is for a smaller amount - it cannot be processed due to the fact that it barely covers transaction fees both of Company and Clients’ bank. The Customer will have the amount back as credit to their Credit Balance to use as payment for future Projects.