1. Interpretation of Our Terms
1.1 Agreement refers to our Terms and Conditions.
1.2 Terms – the Company- refer to Nerdelance, the provider of projects assistance.
1.3 Terms - the Customer - refer to the person or persons who submit Projects with the Company and abide the Terms and Conditions described in this Agreement.
1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and the Nerd, or with a Support Team Agent.
1.5 Project refers to the actual request for a Product sent to our Company by the Customer. It includes particular requirements and a specification of sources to be used.
1.7 Project Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the Project.
1.8 Support Staff refers to the Company’s structural unit responsible for coordinating and assisting the Project process.
1.9 Verification Process is a set of actions required from the Customer and Support to confirm the billing identity of the Customer and transaction authorization as well as to prevent fraud.
1.10 The Nerds is a person employed by a company as a freelancer who provides various services to the Customer according to the Company Agreement.
1.11 The term – Personal Credit Balance – refers to the personal account of the Customer with the Company that stores Credits of the customer, added to his/her personal balance at own will to further compensate the price of the project(s) at own discretion.
2.1 A Project is placed by filling out the Project Form provided on the Website.
2.2 The Project Form will specify the scope of work, project parameters and delivery terms. It is the customer’s personal responsibility to provide exact, full and final information when filling in the field of the Project Form or when the Project is placed manually by the Company's Support Staff.
2.3 In addition to the Project requirements, the Customer is requested to register by providing his or her contact information, such as name, e-mail address, and country of residence and phone number. Should any of these parameters change over time it is the customer responsibility to update the profile accordingly or notify the Support Staff about the necessary changes.
2.4 Once the Customer’s profile is created based on the information that is provided during registration, the Customer should not attempt to create another profile by providing different credentials when placing a new Project. The customer is required to communicate and do business with the Company using one and only one profile, created during the first purchase. Should multiple accounts be created, the Company has the rights to terminate the accounts and restrict any access to them
3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to work only after the payment for the Product is made and is authorized.
3.2 The Customer can provide payment in instalments, when requested, as long as the following terms are followed:
* Company representatives reserve the right to refuse a Customer in splitting the payment if such a step might comprise successful Project fulfillment.
** If the installments are not issued within a specified time frame, the company reserves the right to temporarily suspend the Project fulfillment until the due amount is received.
3.3 Project can be paid via Credit Card, Wire Transfer (payment via this method may take up from 3 to 14 business days) and/or Personal Credit Balance.
If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance.
4.1 Personal Credit Balance is a way of payment for our Customer within the system. The Balance is created by storing a certain amount of money to Customers personal account on the website for future use within the website.
4.2 One Credit equals to One USD.
4.3 The funds can be transferred to the Credit Balance only with Customer’s confirmation. Once the funds are transferred to Credit Balance, the amount that is stored in non-refundable and may be used to pay for future Projects only.
5. Project Process
5.1 Project validation. The Company will re-check the Project details after the payment to confirm the matching of the requirements indicated while filling out the Project form and the information provided manually by the Customer. Should cases of mismatch occur, the Support Staff will contact the Customer to confirm the details.
5.2 Project volume. By the Company Standards, Project volume is measured in words only. 1 page Double-spaced equals to 275 words.
5.3 Change of Project details. The Customer may provide changes to the scope of work by contacting the Support Staff. Changes that influence the volume, urgency or complexity of the Project require additional payment, which will be discussed with the Customer.
5.4 Resources. Should a specific source be required to be used while completing the Project, the Customer is responsible for providing them to the Nerd. They should be uploaded before the Nerd is assigned to a Project to assure on-time delivery.
If the source is provided late, extra time for the Project completion will be required.
5.5 Communication. The Customer may contact his/her Nerd via the Messaging system, which is available from Customer personal profile on the website. The Chat is located in the specific Project, on the right of the page. The Messaging system is similar to E-mail communication, but is more Secure for Customers to use.
The Customer may also contact the Support Staff 24/7 via the Online Chat, E-mail or phone.
5.6 Project completeness. The Company is held responsible for the delivery of the Product within the given deadline. If additional time is required due to the complexity of the task, the Customer will be contacted by the Support Staff.
5.7 Project delivery. The completed Project may be downloaded from the Customers personal account on the website. The Customer is held responsible for downloading the product in a timely manner. The Company cannot be held responsible for technical issues from the Customer side, which prevented him/her to download the product in time.
6.1 The Customer is entitled to an unlimited amount of free amendments to be done to his/her Project within a 14-day period after the Project completion. In cases where the stated deadline is missed, the Revision will require a separate payment depending on its complexity.
6.2 The Customer can submit a Revision Request with the help of the ‘Any improvements required?’ form in the personal account.
6.3 A free Revision can be provided only if the initial instructions and the instructions for the Revision match. The Company is entitled to ask for additional payment to be made in Project to complete the Revision, if the revision instructions violate initial Project instructions.
6.4 The Revision deadline cannot be less than the original deadline indicated in the Project form.
7.1 The Projects produces by Nerdelance are not intended for submission as Customers own work. The primary purpose of the Product is to be utilized as a reference or a sample for his/her own work.
7.2 We strictly abide by all Copyright laws. Any opposing activity is a responsibility of the Customer if he/she breaks the Company's Terms & Conditions.
8.1 All Terms and Conditions that define the rights and obligations of both contract parties, the Customer and the Company, are listed in this Agreement. This document solely, its statements, promises or inducements, are to be considered valid or binding. After accepting the Terms and Conditions, this Agreement supersedes all previous verbal or written communications and/or Agreements between the parties.
8.2 The Customer accepts that if a certain portion of the Terms and Conditions is in conflict with any state law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to be in force for all other terms of this Agreement.
8.3 The Agreement is governed, in its interpretation and performance, by the laws of the location of the Company’s physical location of its principal business, precisely Cyprus (CY).
9.1 To ensure the data are protected, the Company processes all transactions through the secure online payment system. All the Billing information, which is filled out by the Customer is not stored, saved or available to the Company in any way. The Company encourages the Customers to not share his/her personal Billing information to anyone within the Company to maintain their security.
9.2 The Company never sells or shares the acquired details to any third parties; they are only used in the following cases:
If The Customer has a Project in progress, our Team will contact him/her by e-mail or phone to ensure timely delivery and high quality of the paper.
Except as set out above, the Company will not sell, distribute or disclose Customers Information without their consent, unless in occasions required or permitted by law, such as complying with a subpoena, or similar legal processes.
9.3 The Company cannot be held responsible for information available directly to our freelancers. Our company cannot control it or give any guarantees over its future distribution.
The Customer information is stored on secure servers. The Customer is responsible for keeping the information, such as password and login confidential and not disclosing it to any third parties. The Company follows generally accepted standards to protect the personal information of the Customers.
By accepting the above Terms and Conditions of this Agreement you agree to release and not hold the Company and its employees, shareholders, officers, agents, representatives, directors, affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the products, including but not limited to:
(a) telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;
(b) failed, garbled, incomplete or delayed computer transmissions;
(c) any condition caused by events beyond the control of the Company, that might cause the product to be corrupted, delayed or disrupted;
(d) any damages or losses of any sort arising in connection with, or as a result of, utilizing our services;
(e) any printing or typographical errors in any materials associated with our services.
Customers accept that the Company can modify its Terms and Conditions determined by the Agreement; therefore, it is recommended and strongly advised, that they continuously review these pages.
